Creating value through collaboration

Connecting our management teams to download knowledge, share stories, exchange resources and tools is critical to our value creation approach and helps accelerate processes, alleviating time and reducing costs for these businesses. Read on to view some of the collaboration examples.

Operational Efficiencies – Midlands based businesses CET and TTC have collaborated on operational efficiencies by sharing best practice on call centre management and utilising operatives. Due to a client’s struggle to operate a call centre remotely, CET needed additional call centre capacity. Having had ongoing dialogue with each other, TTC whose operatives were experiencing a lower volume of calls during COVID 19 stepped in to process these calls having undergone system training. Going forward CET are investigating the option of using TTC’s additional space as an alternative outsourced call centre solution.

Human Resources – HR leaders across our portfolio have a weekly call to share ideas particularly around the areas of career development and wellbeing in the workplace. This collaboration was instigated following connections made during our gender balance workshop.

Services – TTC has utilised Cyberfort’s capabilities to improve its own cyber security and defence. Cyberfort’s penetration testing and cyber security assessment services were sought as part of pre and post deal work for the acquisition of Business Driver and Licence Bureau.

We regularly bring together portfolio teams across a variety of business disciplines for one day workshops to learn, share ideas and build stronger connections. Watch our short videos below to see the people and sales events highlights.