Initial investment: 17/03/2015
Sector: Financial Services
- Completed the carve out of the business from Towergate Financial to develop a stand-alone entity. This included gaining Financial Conduct Authority regulation and implementing a cloud-based IT platform.
- Completed an acquisition which has allowed the business to provide a digitalised service to its clients to augment the face-to-face customer service the company has traditionally used.
- Repositioned the advisor model to create a development path for employees and increased retention.
- Digitalised the customer experience by automating client take-on procedures.
- Investment in internal systems and processes to develop a proprietary CRM system.
John Charcol had grown year on year prior to our investment, and its mortgage expertise was highly regarded by its clients, business partners, the industry, mortgage lenders and the media alike. We were impressed with the team’s passion to ensure its brokers arrange the most attractive and tailored mortgage solution for all their clients. We saw the potential for significant operational improvements in the business through additional investment in operating and IT systems an human capital to enhance efficiencies and profitability.