PORTFOLIO — BUSINESS SERVICES

fulfilmentcrowd

Asset-light, global technology platform that manages fulfilment and logistics for omnichannel brands. The business leverages its proprietary technology platform and a network of partner fulfilment centres and employees to offer end to end fulfilment services. ​

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Key Facts

Initial investment: 28/05/2025

Sector – Business Services

Fund — Buyout Fund V

Status — Current

Strategic Growth Plan

  • Acquired Fulfilment.NL, a Dutch Fulfilment provider that brings scale and critical mass in a fast growth market.
  • Investment in the sales function, particularly in Europe. International markets now account for 45% of revenues.
  • Focus on ICP is driving new business with higher value customers. Average value of new customers since investment has almost doubled.
  • Continued investment in the platform with further automation and adoption of AI to reduce cost to serve.

Partnership Motivation

The disruptive technology company increased its revenue by 20% in the year preceding our investment, with more than nine million items shipped through its platform worldwide.

We see an excellent opportunity to help the business continue to scale at pace, using our experience in value creation and sustainability.

Our investment will support fulfilmentcrowd as it continues to scale organically in the UK, Europe, US and Australia, as well as delivering on M&A opportunities.

Lee Thompson, CEO of fulfilmentcrowd

Lee drives the strategic ambition to be a global standard-bearer for excellence in omnichannel logistics solutions and technology. Since being appointed as CEO in 2022, Lee has increased investment in growth, research and development of the company’s unique operating model.

As a 25-year fulfilmentcrowd veteran, Lee is a champion of talent and progression, putting shared values of integrity, teamwork and professionalism at the heart of everything they do.

“In Palatine, we have found a genuine growth partner with the strategic expertise and positive approach to value creation that will help develop our entrepreneurial culture and drive sustainable growth over the coming years.”

Lee Thompson
CEO – fulfilmentcrowd

Investment Team